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Service Attitude

Service Attitude

Author: Tomas Yoko
Date: 2013-06-27
Attitude is everything and the service attitude in the Service Department at CMH Suzuki Umhlanga, emanates from the Service Manager Neville Johnson.

Neville comes across as mildly demure, however his fun loving side has been well developed through his extended service at CMH Suzuki Umhlanga. Having fun is a big part of working at Suzuki Umhlanga, but that is never allowed to compromise the quality of workmanship or customer service that they consistently deliver from the service department.

Neville is serious about his department and has taken CMH Suzuki Umhlanga's ten care commitments to heart, which I have detailed below.

1.Deliver on every promise we make to you.

2. Give you, our valued customer, the quality service you deserve.

3. Conduct business with openness and integrity.

4. Strive to make it right the first time.

6. Listen, your say is important to us.

7. Fully disclose the terms of our products and services to all our customers.

8. Make sure that our services are easily accessible to all.

9. Go above and beyond the call of duty when necessary.

10. Cultivate a culture to 'knock your socks off' with our brilliant service.

The atmosphere in the service department is inspirational, the technicians all work together in a spirit of camaraderie, helping each other out wherever necessary and working as a team to ensure that the highest quality of workmanship is carried out on every vehicle, whether it is in for an oil change or a total engine overhaul. Book your Suzuki in for a service with Neville and his team on 031 582 6330 and you will be in good hands.